Wellspring Edmonton

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Online Programs

Well on the Web is an extension of the programs available in the Wellspring Centres across the country, enabling those who live far from a physical centres, or those not well enough to leave their homes, with access to Wellspring’s special brand of care and support.

COVID-19 Resources



  • Visit https://canada.ca/coronavirusfor the most up-to-date information about COVID-19 or contact the Government of Canada’s information line at 1-833-784-4397.



  • To support student loan borrowers during the COVID-19 pandemic, the Government of Canada has announced its plan to pause the repayment of Canada Student Loans until September 30th, 2020, with no accrual of interest. Pending parliamentary approval, these measures will become effective March 30th, 2020. This will include pre-authorized debits. We will provide more details shortly. https://www.csnpe-nslsc.canada.ca/en/home



  • There are several free tax clinics available through the Community Volunteer Income Tax Program (must be low income, have a straightforward tax return, no self-employment/business/rental income, not be filing on behalf of a deceased person, have not filed for bankruptcy recently, and not have capital gains/losses). see Canada.ca




Residential, small commercial and farm customers who experience difficulties paying their utility bills may defer paying them for up to 90 days. No late fees will be applied during this 90-day deferral period.We will not disconnect residential, small commercial or farm customers who are in arrears. If you expect to have difficulty paying your utility bills, please contact us at 310-4300.


Please go to the following link https://www.directenergy.ca/coronavirus to find out more information about the Utility Deferral Program



Our program includes offering customers affected by COVID-19 access to increased payment flexibility including installment plans, extending payment dates and/or suspension of collection-related activities on their ENMAX and City of Calgary municipal services. In addition, we have suspended any disconnection of electricity service for non-payment until further notice.


If you are having any concerns paying your monthly Shaw Internet bill due to hardship resulting rom the COVID-19 situation, we will work with you to find a flexible payment arrangement that considers your financial and connectivity needs.

We encourage any customer to proactively contact us if they need to make adjustments to their service in order to address their changing financial or connectivity needs due to COVID-19.

We do not have data caps on our internet plans. Whether you’re working from home or need to keep the kids entertained, we’re committed to ensuring you have the data you need to continue to live your life.

We’ve opened up Shaw Go WiFi, Canada’s largest WiFi network, to everybody. Shaw will give everyone complimentary and unrestricted access to Shaw Go WiFi network hotspots regardless of whether or not they’re a Shaw customer. Get connected.


Waiving home internet overage charges for customers without unlimited data plans until April 30.

Waiving all Easy Roam®, Travel Passes and pay-per-use roaming charges Read legal footnote2 for postpaid and small business customers until April 30

Offering flexible payment options for consumer and small business customers who have been financially affected by the crisis

Pausing the in-flight increase to Long Distance Pay-Per-Minute phone plans, with credits automatically applied to April bills for customers who have incurred incremental costs in March

Offering FREE channel previews on Optik TV – View channel previews

Offering FREE educational activities encouraging families to ‘Learn, Do and Share’ with our friends at Microsoft


Keeping you connected – From March 16 to June 14, we will ensure accounts will not be suspended or disconnected for customers experiencing financial difficulties. Additionally, we will support customers facing financial uncertainty due to COVID-19 with more flexible payment options.

Waiving long distance – Until April 30, we will waive long distance calling across Canada for wireless, wireless home phone customers and small business’.

Waiving roaming fees – Waiving Roam Like HomeTM and all pay-per-use roaming fees in all countries where we offer roaming for all postpaid consumers and small businesses travelling outside of Canada between March 16th and April 30th 2020.


Tips and Support:


More Free Support:

https://www.baghalffull.com/place-an-order-edmonton (Free Grocery & Prescription Delivery Service)