Volunteer Online Discussion Forum Moderators – remote

Location: This position is remote. 

Wellspring Cancer Support Foundation is seeking dedicated individuals to serve as Online Forum Moderators. As a moderator, you will play a crucial role in fostering a supportive and informative online community for individuals affected by cancer. You will monitor discussions, enforce community guidelines, provide support and guidance to forum members, and ensure a positive and respectful atmosphere within the online platform.  

 Primary Responsibilities:  

1. Moderate Discussions: Regularly monitor forum discussions to ensure they align with the organization’s mission and community guidelines.  
2. Enforce Guidelines: Enforce community guidelines and policies to maintain a safe, respectful, and supportive environment for all forum members.  
3. Provide Support: Offer assistance, resources, and encouragement to forum members seeking information or support related to cancer.  
4. Respond to Inquiries: Address inquiries, concerns, and feedback from forum members in a timely and empathetic manner.  
5. Promote Engagement: Encourage active participation and engagement within the forum by initiating discussions, asking questions, and sharing relevant resources.  
6. Monitor for Misconduct: Identify and address any instances of misconduct, inappropriate behavior, or conflicts within the forum.  
7. Collaborate with Team: Work collaboratively with other moderators and staff members to improve the forum experience and address emerging needs or issues.  

 Required Qualifications:  

• Compassionate and empathetic individual with a genuine desire to support individuals affected by cancer.  
• Meticulous attention to detail and strong organizational skills.  
• Excellent written conversational-style communication skills.  
• Strong interpersonal skills and ability to interact respectfully with diverse individuals.  
• Reliable internet access, comfort with technology, and availability to monitor the forum on a regular basis.  
• Knowledge of cancer-related issues, resources, and support services is an asset.  
• Must be dependable and self-motivated.  
• Able to work effectively as an individual and as part of a team.  

Time Frame and Commitment:  

• Moderators are required to complete an orientation prior to starting their first shift 
• Moderators must be available at least one day per week to monitor the online forum for a minimum of 2 hours to make sure all conversations are appropriate and to address any dire situations.  
• Check in with your supervisor after the shift via email.   

 How to Apply:  

If you are interested in becoming an Online Forum Moderator with Wellspring Cancer Support Foundation, please submit your resume and a brief statement outlining your interest and qualifications to vinetha@wellspring.ca or fill out the Volunteer Application form. We thank all applicants for their interest, but only those selected for an interview will be contacted.  

Thank you for considering this volunteer opportunity to support individuals and families affected by cancer through Wellspring Cancer Support Foundation’s new online community!