Program Coordinator (Edmonton)

Wellspring Alberta is a charitable organization that supports, informs, and empowers those diagnosed with cancer by helping them address the fear, isolation, disruption, and practical problems cancer can bring to their lives.  An affiliate of the Wellspring Cancer Support Foundation, Wellspring Alberta provides a comprehensive range of programs, support, resources, and programs so anyone living with cancer and the people who care about them can improve the quality of their lives. All programs and services are informed by evidence and offered free of charge and without referral in three centres and online. Our vision is that no one has to face cancer alone.

Wellspring Alberta’s work is made possible through the generous donations of individuals, corporations, foundations and grassroots fundraisers, and with the efforts of committed volunteers, dedicated staff and skilled contracted program leaders.

The opportunity:

Wellspring Alberta is seeking a full-time Program Coordinator to support our growing online and in person program offerings. Reporting to the Centre Manager and working closely with the Program Manager, Program Director, and program team, the Program Coordinator supports our members, program leaders and volunteers in the daily management and running of our over 70 programs. This role is responsible for, together with the program team, coordinating and supporting our wide spectrum of evidence-informed programming. This role will be primarily located onsite at Edmonton House, also supporting our online programs, and will include some evening and weekend work.

The ideal candidate’s experience has brought them to a place of being a highly organized, people-oriented individual, someone who can rapidly move between program-oriented details and deep listening skills. Wellspring Alberta values an innovative and nimble environment where team members share a collective vision and roll their sleeves up to make it happen. The candidate’s ability to work as a team member is critical. They should approach collaboration through trust and authenticity, be a life-long learner, and open to incorporating feedback. They are a key player on the Wellspring team for program success, and member, volunteer, and program leader support. The Wellspring team inspires each other to ensure that Wellspring programming retains a high quality and its commitment to serving the needs of Wellspring members. Wellspring is known for going above and beyond in ensuring that no one has to face cancer alone.

Responsibilities:

• Warmly greet and welcome members, volunteers, program leaders and other visitors to Wellspring, in-centre and online.
• In all interactions, ensure that members feel respected, empowered, compassion, and a sense of community and belonging.
• Answers phones and assists members with both Wellspring related and community resource related questions.

• In collaboration with the Centre Manager, ensures daily centre procedures run smoothly.

• Ensure that day-to-day operations and the member experience of programs at centres and online unfolds efficiently and effectively.
• Oversee the scheduling, preparation, communication, monitoring, and evaluation of programs all occur as per Wellspring’s processes.

• Support, coordinate with, and provide feedback to Wellspring’s contracted program leaders to ensure programs are run efficiently and to Wellspring’s high standards.

• Responsible for inventory, maintenance and purchase of program equipment, as per budget.
• Ensure that membership, attendance and other data is collected according to Wellspring’s standards and protocol and forwarded for processing and reporting.
• Assist in supporting a culture of philanthropy.
• Support the quality review process of the organization including ensuring appropriate actions are taken as a result of review findings.

Required knowledge and abilities: 

• A post-secondary education in Education, Business, Administration, Social Science, Social Work, Human Services or relevant field.
• 3+ years’ experience
• Community-based, voluntary sector or educational setting experience.
• Demonstrated skill in program scheduling and implementation.
• High degree of technology proficiency in Word, Excel, Outlook, Teams, Zoom, and comfort in learning other applications an asset.
• Exceptional verbal and written communication skills.
• Highly effective interpersonal skills.
• Strong understanding of the impact of cancer on individuals and families.
• Enjoy working with a community of diverse individuals and families.
• Highly organized, with excellent problem-solving skills and attention to detail.
• Ability and comfort working in a fast-paced, adaptive environment.
• Mature, warm, professional demeanor.

To apply:

We offer a competitive salary and benefits and an empowering and inspiring team environment.

To apply, please submit a cover letter, including your salary expectations, and resume to Ryan Olfert, ryano@wellspringalberta.ca. This posting will close once we have found a successful candidate. We wish to thank all applicants for their interest, however, only those selected for interviews will be contacted.

Inclusion Statement

Wellspring Alberta is committed to being an inclusive organization. We are in a process of expanding the diversity of identities and lived experiences, to be more reflective of the communities in which we work and live. To support this process, we’ve become an employer partner of the Canadian Centre for Diversity and Inclusion, developed an Advisory group, and we are taking action as part of our commitment to Diversity and Inclusion. We understand we’re on a journey, which will take time, and that increasing equity in our organization and in cancer care is critical.

We encourage applications from groups that are typically under-represented in cancer-serving organizations including BIPOC (Black, Indigenous, and People of Colour) individuals, LGBTQ2S+ identifying individuals, persons with disabilities, and candidates from all equity seeing groups.

We welcome you to contact us for a conversation about accessibility and accommodations throughout the recruitment process.

We know that women and people of colour are less likely to apply for roles unless they meet every single requirement. If you’re excited about the role, but your qualifications don’t match perfectly, we encourage you to apply.

We appreciate your interest in Wellspring and warmly welcome all applications.