Frequently Asked Questions

Frequently Asked Questions
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About Wellspring

The need for non-medical support for cancer patients and their families is already very real… and growing. In Canada, we are fortunate to have world-class treatment facilities along with specialized oncology teams and excellent ancillary healthcare providers. But the healthcare system does not have the resources to meet the significant non-medical needs of people with cancer. Wellspring is here to help to fill this gap. Wellspring has devoted its work to addressing these non-medical impacts of cancer.

Research shows cancer patients who participate in the types of programs offered at Wellspring experience improved mental health resulting in higher quality of life and lower healthcare costs.

Learn more about the need for Wellspring’s programs >

Cancer patients and cancer survivors often report symptoms which cause distress. These include things like:

  • Pain
  • Depression
  • Fatigue
  • Anxiety
  • Financial burden

This is in addition to other physical, emotional, social, and practical challenges.

Wellspring centres offer centralized, comprehensive cancer wellness and support programs to anyone impacted by any type of cancer. Specifically, Wellspring will provide support:

  • For anyone affected by cancer, including family, friends and caregivers
  • For people with any type of cancer, at any stage
  • For as long as help is needed
  • In collaboration with medical treatment
  • In a home-like, non-hospital, non-clinical setting
  • Free of charge with no need for an appointment

Learn more about how Wellspring helps >

It is completely free to participate in any Wellspring’s programs. Wellspring provides all of its programs free-of-charge, and without referral.

However, while volunteers form a strong basis of our support, it does cost money for Wellspring to run its programs. Our program leaders are paid professionals with knowledge in their field. This is in addition to other overhead expenses such as staff, buildings, infrastructure, etc.

Wellspring does not receive core government or hospital funding. We are 100% donor-funded.

Learn more about supporting Wellspring >

Before you can participate in a Wellspring program, you will need to tell us a bit about yourself first. We ask that you complete our short membership form, which allows us to help you find the programs that will best suit your needs. If you prefer to call, a Wellspring volunteer will be available and more than happy to help you with this process.

Become a Wellspring member now >

Wellspring has no set membership period, and encourages individuals to take programs for as long as you feel you need support. However, recognizing that our programs and services are completely donor-funded, and in the interest of ensuring those who need our programs can take them, here are some general guidelines:

  • For those for whom cancer is no longer significantly impacting your life, or who are no longer caring for someone with cancer, we encourage you to consider becoming a volunteer and/or pursuing broader community programs. In a volunteer role, your lived experience is invaluable, particularly to our newer members. To express your interest visit our Volunteer page and fill out a volunteer form.
  • Caregivers can continue to be a member for the time that they are caring for someone living with cancer. In the unfortunate event that their loved one passes, caregivers are welcome to continue receiving Wellspring support for up to one year following the death of their loved one.

Wellspring has a number of physical centres across Ontario and Alberta. You can see the full list of our locations here.

Even if you live far away or in a different province, you can still access Wellspring’s programs! Check out our full offering of online, Canada-wide programming here. 

Accessing Wellspring Programs

To register as a Wellspring member, first head to the home page and click on the “Join for Free” button, which will bring you to the Getting Started page.

From here, scroll down and click on the relevant member option. This will bring you a page with more details on the membership type you selected.

Scroll down to the section called “The Registration Process” and click on the “Sign up as a Member” button.

From here, you will then be prompted to fill out basic information about yourself. Once you’ve completed these steps, you are now a member and can register for any of our programs.

Go to https://portal.wellspring.ca/ and log in to your member account.

From here, you can scroll or use the filters to find the right program(s) for you.

Clicking on the Program name will open a page with more information about the program, including what time it runs, where, and how to register.

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You should have received an email from Wellspring on March 4th, using the email address “noreply@wellspring.ca”. This email provided a link to your account. If you haven’t seen it yet, make sure to check your Junk folder.

If you don’t have this email, simply go to the Program portal, click on Login, and then select the Forgot your password? link. You will then be prompted with the steps to reset your password.

You do not need to login to see what programs are available. However, if you want to register for a program, or visit your profile area, then you will need to login.

When you are logged in, you should see “My Profile” as an option within the purple bar.

Once within this space, you can add or change any information.

Remember to click “Save” at the bottom of the screen to capture your changes.

Yes! You can have your spouse make their own account using the same email address by adding a +1 when registering. For example:

John Doe’s account is under thedoes@gmail.com. His wife Jane uses the same email address. She can create her own account with its own password by registering as thedoes+1@gmail.com, and she will still be able to get program updates, newsletters, and more to her shared email. 

If the program you’re interested in is currently full for registration, you can add yourself to a waitlist to be alerted once a spot opens up. This process is the same as registering for a program – just click the Waitlist button instead of the usual Register one. 

Once a spot opens up in the program, you will receive an email letting you know you have been admitted. You may also receive a call from a Wellspring volunteer letting you know about the change.

Zoom is a video conferencing platform that is used for all of Wellspring’s online programs.

All you need is a computer with a camera and audio.

You can use a laptop, desktop computer or tablet. We don’t recommend using your smart phone, as it may result in difficulty viewing the leader, the other participants and the materials given the small size of the screen.

The first time you use Zoom:

  1. You will need to download Zoom to your computer. It is a very fast and easy download. Visit http://zoom.us
  2. Alternatively, after registering for an online program, you will receive an automatic email from Wellspring which provides the link to the conference in which you have registered.

  3. Select the hyperlink in the body of the email (as shown in the circle) to join the meeting.

  4. The first time you use Zoom, the link will take you to the Zoom webpage. A pop-up bar will appear along the bottom. Click Run.

  5. Zoom will quickly download, and you will be joined into the program session. You will see yourself on video.
  6. Zoom Features:

    Audio: Click Join Audio (located in the lower left corner of your screen)

    Mute: Click on this to mute or un-mute your own audio

    Video: Click on this to allow yourself to be seen

    Chat: Click on this to send a message to the entire group, or to speak privately with the group leader.

    Gallery View: Click on this to give each person equal space on the screen. When speaking, the box around the speaker is highlighted. Speaker view gives the most visual space to the person speaking, while those not speaking will remain visible in small boxes on the right hand side of the screen.

    Leave Meeting: Click this at the end of the session. You will be asked to confirm your intent to leave.

Supporting Wellspring

Wellspring Cancer Support Foundation is a charitable organizations that rely entirely on donations from generous individuals, sponsors, and corporations to sustain its programs and services. Wellspring receives no core government or hospital funding.

Your generosity opens doors and improves the lives of those living with cancer, ensuring:

  • Individuals living with cancer continue to receive a wide range of programs to meet the critical emotional, practical and physical needs
  • The ever-increasing volume of members and their changing needs for supportive cancer care can be met
  • New programs can be developed that fill current gaps in the care of cancer patients

Learn more about donating to Wellspring >

Yes, every Wellspring is a registered charitable organization and provides charitable tax receipts to its donors. All online donors will receive their tax receipt promptly to their email address after completing their donation, and offline donors will receive their tax receipt in the mail after their gift has been processed. 

 

Yes!

Volunteers are the heart of Wellspring, providing important support at every level of the organization. 

Whether you have experienced your own cancer journey, have been a caregiver for someone with cancer, or you are someone who has gifts and skills to share, Wellspring welcomes and values your contribution.

Learn more about volunteering with Wellspring >

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