Front Desk Volunteer

Wellspring Alberta is a charitable organization that supports, informs, and empowers those diagnosed with cancer by helping them address the fear, isolation, disruption and practical problems cancer can bring to their lives.  An affiliate of the Wellspring Cancer Support Foundation, Wellspring Alberta provides a comprehensive range of programs, support, resources, and programs so anyone living with cancer and the people who care about them can improve the quality of their lives. All programs and services are informed by evidence and offered free of charge and without referral in three centres and online. Our vision is that no one has to face cancer alone.

The collective efforts of our wonderful team of volunteers contribute to the heartbeat of Wellspring Alberta. Their commitment of time and talent is a gift of immeasurable worth. Volunteers embody the kindness, compassion and community that Wellspring Alberta extends to all who seek support in dealing with cancer.

Position Description:

Front desk volunteers are the first point of contact for new and returning visitors as they arrive at
Wellspring. Along with performing reception duties, they provide information and program
registration.

Responsibilities:

• Provide a warm, friendly greeting to all persons who call or visit Wellspring.
• Answer the phones, directing calls to others in the centre as appropriate.
• Provide information about Wellspring and the programs and services offered.
• Introduce cancer patients or their family members to the peer support volunteer on duty.
• Provide general emotional and coping support to cancer patients or their family members
  who call or visit Wellspring if the peer support volunteer on duty is busy assisting other
• Register members for programs if requested.
• Provide information about resources or services outside of Wellspring.
• Help members sign out library materials.
• Assist members who wish to purchase items for sale at Wellspring (e.g., shirts, cards, books).
• Accept donations and record donors’ names, addresses and telephone numbers for the
  purpose of issuing tax receipts.
• General administrative duties, such as photocopying.

Required knowledge, skills, and abilities:

• Must be at least 18 years of age.
• May be a Wellspring member or member of the general community, such as a health care
  professional or student; if a Wellspring member, no longer using programs for their own acute
  cancer support needs.
• Must successfully complete a screening process (including interview, reference check, and police record check for the vulnerable sector) and training sessions.
• Demonstrates a pleasant phone manner, and strong interpersonal and organizational skills.
• Available for front desk duties at times which coincide with Wellspring’s needs.

Training requirements (provided):

• Completion of three training sessions (including in-home and online facilitated learning).
• Completions of three buddy shifts.
• Ongoing in-service training as offered.

What’s the commitment? Front desk volunteers are asked to commit to a four-hour shift either bi-weekly or weekly, or commit to a flexible back-up schedule.

To apply:

To apply, complete the Wellspring Volunteer application form and we will be in touch soon.

Inclusion Statement

Wellspring Alberta is committed to being an inclusive organization. We are in a process of expanding the diversity of identities and lived experiences, to be more reflective of the communities in which we work and live. To support this process, we’ve become an employer partner of the Canadian Centre for Diversity and Inclusion, developed an Advisory group, and we are taking action as part of our commitment to Diversity and Inclusion. We understand we’re on a journey, which will take time, and that increasing equity in our organization and in cancer care is critical.

We encourage applications from groups that are typically under-represented in cancer-serving organizations including BIPOC (Black, Indigenous, and People of Colour) individuals, LGBTQ2S+ identifying individuals, persons with disabilities, and candidates from all equity seeing groups.

We welcome you to contact us for a conversation about accessibility and accommodations throughout the recruitment process.

We know that women and people of colour are less likely to apply for roles unless they meet every single requirement. If you’re excited about the role, but your qualifications don’t match perfectly, we encourage you to apply.

We appreciate your interest in Wellspring and warmly welcome all applications.